Legal
Privacy Policy
This notice describes exactly what Precision Media AV collects on pmav.co, where each piece of information goes, and the choices you have. It is written from the site's actual code — not from a template.
Last updated August 28, 2026
Who we are
Precision Media AV is a residential technology integration company operating in Colorado. We are the controller of the personal data described here. For privacy questions or to exercise your rights, email privacy@pmav.co.
This policy covers the pmav.co website. It does not cover systems we install and commission in your home, which are governed by the manufacturer's own privacy terms and by our service agreement.
What we collect, and where it goes
Every collection point on this site is listed below with its exact fields and every destination the data reaches. If a form changes, this table changes with it.
Contact page inquiry form (/contact)
Fields collected
- • Name
- • Email address
- • Phone number (optional)
- • Inquiry type (new project or service & support)
- • Project type
- • Approximate budget range (project inquiries only)
- • Desired timeline
- • Free-text message describing the project
Where it goes
- • Precision Media website database (leads table)
- • Precision Media internal operations system (Core) over an authenticated server-to-server request
- • Precision Media staff email / notifications
Purpose: Respond to your inquiry, scope the work, prepare a proposal, and keep a record of the conversation.
Retention: Retained while we are in active conversation and for the life of the client relationship; inactive inquiries are reviewed and purged periodically.
Slide-out sales inquiry (contact dock, all pages)
Fields collected
- • Name
- • Email address
- • Phone number (optional)
- • Project type
- • Approximate budget range
- • Desired timeline
- • Free-text message
- • The page URL you were on when you submitted
Where it goes
- • Precision Media website database (leads table)
- • Precision Media internal operations system (Core)
Purpose: Respond to sales inquiries and route them to the right team member.
Retention: Same as the contact form.
Slide-out service & support request (contact dock, all pages)
Fields collected
- • Name
- • Email address
- • Phone number (optional)
- • Whether you are an existing or new client
- • Issue type
- • Free-text description of the issue
- • Photos or videos you choose to upload
Where it goes
- • Precision Media website database (leads table)
- • Private file storage in the website backend (chat-uploads bucket)
- • Precision Media internal operations system (Core)
Purpose: Diagnose and schedule service, and keep a support history for your system.
Retention: Support records are kept for the life of the service relationship; uploaded media can be deleted on request.
Live chat (contact dock)
Fields collected
- • Name and email address you provide to start a chat
- • Everything you type in the conversation
- • Files, photos, or videos you attach
- • Session timestamps, read/typing status, and the page you started from
Where it goes
- • Precision Media website database (chat session and message tables)
- • Private file storage in the website backend (chat-uploads bucket)
- • Precision Media staff answering the chat
Purpose: Answer questions in real time and keep continuity if the conversation resumes later.
Retention: Chat transcripts are retained as part of the customer record and purged on request.
Website analytics (Google Analytics 4)
Fields collected
- • Pages viewed and time on page
- • Referring source (search, social, direct, campaign parameters)
- • Approximate location derived from IP (city/region level; IP is not stored by GA4)
- • Device, browser, and screen size
- • A randomly generated analytics identifier stored in a cookie
Where it goes
- • Google LLC (Google Analytics 4)
Purpose: Understand which pages are useful, how people find the site, and where the experience breaks down.
Retention: Analytics data is retained on Google's standard retention window; the analytics cookie expires within two years of your last visit.
Server and hosting logs
Fields collected
- • IP address
- • User agent
- • Requested URL
- • Timestamp
Where it goes
- • Website hosting and backend infrastructure providers
Purpose: Serve the site, detect abuse, and troubleshoot errors. This is security and operations, not marketing.
Retention: Short-lived operational logs.
We do not ask for a home address, square footage, construction drawings, or floor plans through this website. If you send those materials by email or upload them during a service request, we use them only to scope and support your project.
Your Colorado privacy rights
Under the Colorado Privacy Act, Colorado residents have the right to access their personal data, correct inaccuracies, delete it, obtain a portable copy, and opt out of targeted advertising, the sale of personal data, and certain profiling.
Precision Media AV does not sell personal data, does not use it for targeted advertising, and does not engage in profiling that produces legal or similarly significant effects. We collect only what we need to answer your inquiry and support your system — data minimization is a design rule for this site, not an afterthought.
To exercise a right, email privacy@pmav.co with the request and enough detail to locate your record. We respond within 45 days and will tell you if we need the one-time extension the statute allows. If we deny a request, you may appeal by replying to our decision; we will respond to the appeal within 45 days and explain how to contact the Colorado Attorney General.
Residents of other states with comprehensive privacy laws, and visitors from the EEA or UK, may use the same address; we extend these rights to everyone rather than tracking residency.
Sensitive data and children
We do not request sensitive data as defined by the Colorado Privacy Act — no racial or ethnic origin, religious beliefs, health diagnoses, sexual orientation, citizenship status, genetic or biometric data. Please do not include such information in a form or chat message.
This site is not directed to children, and we do not knowingly collect personal data from anyone under 16. Photos or video you upload for a service request should not include identifiable images of children.
How we protect information
Form submissions and chat transcripts are stored in an access-controlled database. Uploaded photos and videos go to a private storage bucket that is not publicly browsable, and are served only through an authenticated request. Data moves over encrypted connections. Access is limited to Precision Media staff who need it to do their job.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the appropriate authorities as required by Colorado law.
Changes to this policy
When the website's forms, chat, or third-party technologies change, this notice is updated in the same release. The date at the top reflects the last substantive change.
Related: copyright and image rights and our accessibility statement.