Service & Support
Ownership shouldn't be a chore.
Our service plans keep your lighting, shading, audio, video, control, security, and networking systems performing the way we designed them — day one, year ten, and every day in between.
How we support you
A quiet system is a happy system.
Great technology should disappear into your day. Our team keeps it that way — proactively watching, quietly updating, and stepping in the moment anything drifts out of tune.
Warranty coverage
Every install is backed by a 1-year parts and labor warranty on everything we install. If a manufacturer's warranty runs longer, we honor it end-to-end — including the RMA, swap, and reprogramming.
One number to call
You never have to remember which brand made which device. One team, one phone number, one email — for everything on your rack.
Remote monitoring
OvrC and Ubiquiti-based monitoring watches your network, control system, and key devices around the clock. Most issues are solved before you notice them.
Fast response, always
Support plans include guaranteed response windows — including evenings and weekends on Premier and Signature. You'll always know when help is coming.
Plans
Choose your level of care.
Three tiers, all month-to-month. Not sure where to start? We'll recommend the right fit during your consultation.
Standard
Essential coverage for well-loved systems.
- 24/7 remote monitoring of your network & control system
- Priority phone & email support during business hours
- Annual on-site tune-up
- Firmware & software updates on managed devices
- Discounted labor rate on out-of-scope work
Premier
Our most-chosen plan for full-scope homes.
- Everything in Standard
- Same-business-day response, evenings & weekends included
- Two on-site tune-ups per year
- Proactive replacement of failing components before they become a problem
- Complimentary firmware upgrade planning & scheduling
- 10% discount on system additions & upgrades
Signature
White-glove ownership for signature estates.
- Everything in Premier
- Dedicated account manager & priority scheduling
- Same-day on-site response (Front Range)
- Quarterly wellness visits with written system report
- Loaner equipment during any repair window
- Annual technology roadmap review
Plans are tailored to system size, scope, and location. All plans are month-to-month with no long-term commitment.
Warranty
Built right, backed fully.
Every Precision Media AV installation is covered by a 1-year parts and labor warranty on everything we install. When a manufacturer's warranty runs longer, that coverage stays in place too — and we manage it for you end-to-end.
- 1-year parts and labor warranty on everything we install
- Manufacturer hardware warranties honored in full when longer
- Full RMA handling — we return, replace, and reprogram
- Extended labor coverage available with Premier and Signature plans
- Documented as-built drawings and equipment inventory for every project
Let's build something worth taking care of.
Talk to our team about a service plan for your current system — or start a new project with support built in from day one.
Contact our team